Tesla has told customers that their orders for the new Model S and Model X flagship electric vehicles, including the much anticipated Plaid versions, have been cancelled because of a decision to not produce the car for right hand drive markets.
“Due to recent changes to the vehicle program, Model S will not be available in Right Hand Drive,” an email from Tesla said to one client.
“Unfortunately this means your order is unable to be fulfilled and will be cancelled. You will receive a full refund for any payments made. We understand that this may be disappointing news to receive and want to apologise for any inconvenience caused.”
Other Tesla clients reported receiving a similar email on Friday. They have been offered refunds and $3,000 credits to buy a Model 3 or Model Y, as long as they do so before the end of October.
“In the next 24 hours, you will receive an email containing important details on how to process the refund of any payments you have made. Once these details have been confirmed, we will be able to process your refund within 14 business days,” the email said.
The decision will be a massive disappointment to the Tesla enthusiasts who have been waiting several years to get their car. Some Tesla customers vented their frustration on social media and Tesla forums.
“Noooooooo,” said one.
“It’s disappointing,” said another.
“Very strange,” said a third. “I think they do it on purpose, maybe to not honour lower price? Or maybe it will take 2 or 3 more years to come here.”
It is believed hundreds of order holders have been awaiting a delivery date on these vehicles since they were first offered to the Australian market back in 2021.
The Model S Long Range was priced at $129,990 before on-roads, while the Plaid version was more expensive at $186,990.
The Model X Long Range on the other hand was $20,000 more at $149,990 while the Plaid was $174,990 before on-roads.
Giles Parkinson is founder and editor of The Driven, and also edits and founded the Renew Economy and One Step Off The Grid web sites. He has been a journalist for nearly 40 years, is a former business and deputy editor of the Australian Financial Review, and owns a Tesla Model 3.